Frequently Asked Questions
POEMS ePIN Mailer
What is POEMS Electronic Pin Mailer (ePIN Mailer)?
Who will receive the POEMS ePIN Mailer?
Can I opt for a physical pin mailer instead of the POEMS ePIN Mailer?
I did not receive the One-Time Password (OTP) via SMS after several attempts. What can I do?
The Online Security Portal has blocked my account due to multiple unsuccessful attempts. What can I do?
I am currently overseas. Will I receive the ePIN Mailer or OTP?
What is the validity of the SMS OTP after I have successfully answered the security questions on the Online Security Portal?
What if my mobile number is wrong or has not been updated in POEMS?
Can I use a different email address for the ePIN?
When will I be able to receive my ePIN Mailer?
I have not received my ePIN Mailer. What can I do?
Is there a validity period for the ePIN Mailer before it expires?
I have successfully created my POEMS Password, but have forgotten my account number/password. What can I do?