Frequently Asked Questions

POEMS ePIN Mailer

 What is POEMS Electronic Pin Mailer (ePIN Mailer)?

With effect from 1 Nov 2016, eligible account holders who open a new individual POEMS account will automatically receive an electronic pin mailer# via email upon successful account creation.

Benefits of an ePIN Mailer:

  • Allows you to create your desired POEMS password online
  • Significantly reduces waiting time before gaining access to the POEMS platforms
  • Gives you an additional layer of security with SMS One-Time-Password (OTP) triggered to your registered mobile phone number

#Kindly note that account holders who have successfully created their password during the online account application will not receive the electronic pin mailer.

Other faq that might help you


Did this answer your question?           

Still cannot get your problem solved?

Call our Customer Service at 6531 1555

Available from 8:30 am – 12.00 am on weekdays, 8:30 am – 1.00 pm on Saturdays


Contact us to Open an Account

Need Assistance? Share your Details and we’ll get back to you