Frequently Asked Questions


 What is POEMS Electronic Pin Mailer (ePIN Mailer)?

With effect from 1 Nov 2016, eligible account holders who open a new individual POEMS account will automatically receive an electronic pin mailer# via email upon successful account creation.

Benefits of an ePIN Mailer:

  • Allows you to create your desired POEMS password online
  • Significantly reduces waiting time before gaining access to the POEMS platforms
  • Gives you an additional layer of security with SMS One-Time-Password (OTP) triggered to your registered mobile phone number

#Kindly note that account holders who have successfully created their password during the online account application will not receive the electronic pin mailer.

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