Frequently Asked Questions
POEMS ePIN Mailer
I have not received my ePIN Mailer. What can I do?
Depending on your account type, please allow the minimum number of working days (see "When will I be able to receive ePin Mailer") from the date of account opening for the ePIN Mailer to be sent to your registered email address.
Please check that your email address registered with us is up to date, and that your ePIN Mailer is not filtered to other folders in your mailbox.
If you do not receive your ePIN Mailer after 14 working days from the date of account opening, please call our hotline at 6531 1555 or visit us at any of our Phillip Investor Centres.
Other faq that might help you
- What is POEMS Electronic Pin Mailer (ePIN Mailer)?
- Can I opt for a physical pin mailer instead of the POEMS ePIN Mailer?
- Who will receive the POEMS ePIN Mailer?
- I did not receive the One-Time Password (OTP) via SMS after several attempts. What can I do?
- The Online Security Portal has blocked my account due to multiple unsuccessful attempts. What can I do?
- I am currently overseas. Will I receive the ePIN Mailer or OTP?
- What is the validity of the SMS OTP after I have successfully answered the security questions on the Online Security Portal?
- Can I use a different email address for the ePIN?
- What if my mobile number is wrong or has not been updated in POEMS?
- When will I be able to receive my ePIN Mailer?
- I have not received my ePIN Mailer. What can I do?
- Is there a validity period for the ePIN Mailer before it expires?
- I have successfully created my POEMS Password, but have forgotten my account number/password. What can I do?
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