Frequently Asked Questions
POEMS ePIN Mailer
What if my mobile number is wrong or has not been updated in POEMS?
For ePIN activation, Phillip Securities will send a SMS OTP to the mobile number registered at the point of account opening.
If your mobile number is incorrectly registered or you have changed your mobile number prior to receiving the ePIN Mailer, please update your particulars by submitting the Update Particular Form (i.e. Update of mobile number). Written requests will not be accepted by CDP.
For Cash Management account holders, please contact your broker after you have received notice from CDP that your address has been updated. If you have a Unit Trust account, please write in to our Unit Trust department (unittrust@phillip.com.sg)to update your new address.
Other faq that might help you
- What is POEMS Electronic Pin Mailer (ePIN Mailer)?
- Can I opt for a physical pin mailer instead of the POEMS ePIN Mailer?
- Who will receive the POEMS ePIN Mailer?
- I did not receive the One-Time Password (OTP) via SMS after several attempts. What can I do?
- The Online Security Portal has blocked my account due to multiple unsuccessful attempts. What can I do?
- I am currently overseas. Will I receive the ePIN Mailer or OTP?
- What is the validity of the SMS OTP after I have successfully answered the security questions on the Online Security Portal?
- Can I use a different email address for the ePIN?
- What if my mobile number is wrong or has not been updated in POEMS?
- When will I be able to receive my ePIN Mailer?
- I have not received my ePIN Mailer. What can I do?
- Is there a validity period for the ePIN Mailer before it expires?
- I have successfully created my POEMS Password, but have forgotten my account number/password. What can I do?
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