Frequently Asked Questions

POEMS ePIN Mailer

 What if my mobile number is wrong or has not been updated in POEMS?


For ePIN activation, Phillip Securities will send a SMS OTP to the mobile number registered at the point of account opening.

If your mobile number is incorrectly registered or you have changed your mobile number prior to receiving the ePIN Mailer, please update your particulars by submitting the Update Account Particular Form (i.e. Update of mobile number). Written requests will not be accepted by CDP.

For Cash Management account holders, please contact us after you have received notice from CDP that your address has been changed. If you have Unit Trust account, please write in to Unit Trust department to update your new address.

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