Frequently Asked Questions
POEMS ePIN Mailer
When will I be able to receive my ePIN Mailer?
You will receive your ePIN Mailer upon successful account creation#. Receipt of ePIN Mailer will be dependent on your account type and is subject to approval and clearance by the proper authorities:
Approximately 1-3 business days for the following account types:
- (a) Custodian Account
- (b) Cash Prepaid Account
- (c) Margin Financing Account
- (d) Share Financing Account
- (e) Cash Plus Account
- (a) Cash Management Account
Online account opening and password setting are also available on the POEMS Homepage.
All online account opening gives the option for customers to select both Cash Plus and Cash Management accounts.
#Kindly note that account holders who have successfully created their password during the online account application will not receive the ePIN Mailer.
Other faq that might help you
- What is POEMS Electronic Pin Mailer (ePIN Mailer)?
- Can I opt for a physical pin mailer instead of the POEMS ePIN Mailer?
- Who will receive the POEMS ePIN Mailer?
- I did not receive the One-Time Password (OTP) via SMS after several attempts. What can I do?
- The Online Security Portal has blocked my account due to multiple unsuccessful attempts. What can I do?
- I am currently overseas. Will I receive the ePIN Mailer or OTP?
- What is the validity of the SMS OTP after I have successfully answered the security questions on the Online Security Portal?
- Can I use a different email address for the ePIN?
- What if my mobile number is wrong or has not been updated in POEMS?
- When will I be able to receive my ePIN Mailer?
- I have not received my ePIN Mailer. What can I do?
- Is there a validity period for the ePIN Mailer before it expires?
- I have successfully created my POEMS Password, but have forgotten my account number/password. What can I do?
Did this answer your question?
