Frequently Asked Questions


 When will I be able to receive my ePIN Mailer?

You will receive your ePIN Mailer upon successful account creation#. Receipt of ePIN Mailer will be dependent on your account type and is subject to approval and clearance by the proper authorities:

Approximately 1-3 business days for the following account types:

  • (a) Custodian Account
  • (b) Cash Prepaid Account
  • (c) Margin Financing Account
  • (d) Share Financing Account
  • (e) Cash Plus Account

Approximately 5-10 business days* for the following account:

  • (a) Cash Management Account

*Linkage of your Trading account to your CDP Global Securities Account is subject to CDP's approval.

Online account opening and password setting are also available on the POEMS Homepage.

All online account opening gives the option for customers to select both Cash Plus and Cash Management accounts.

#Kindly note that account holders who have successfully created their password during the online account application will not receive the ePIN Mailer.

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