Frequently Asked Questions


 When will I be able to receive my ePIN Mailer?

You will receive your ePIN Mailer upon successful account creation. Receipt of ePIN Mailer will be dependent on your account type and is subject to approval and clearance by the proper authorities:

Approximately 1-3 business days:

  • (a) Custodian Account
  • (b) Cash Prepaid Account
  • (c) Margin Financing Account
  • (d) Share Financing Account

Approximately 5-10 business days*

  • (a) Cash Management Account

*Linkage of your Trading account to your CDP Global Securities Account is subject to CDP's approval.

Other faq that might help you

Did this answer your question?           

Still cannot get your problem solved?

Call our Customer Service at 6531 1555 | Available from 8:45 am - 12.00 am on weekdays