Frequently Asked Questions

POEMS ePIN Mailer

 I have successfully created my POEMS Password, but have forgotten my account number/password. What can I do?

Your account number will be indicated on the ePIN Mailer sent to your registered email address. If you have forgotten your password after successfully creating it, please perform an Online Password Reset via https://www.poems.com.sg/new-poems-password-reset/.

For FAQs on Online Password Reset service, please refer to https://www.poems.com.sg/faq/platforms/reset-password-new/.

Other faq that might help you


Did this answer your question?           

Still cannot get your problem solved?

Call our Customer Service at 6531 1555

Available from 8:30 am – 12.00 am on weekdays, 8:30 am – 1.00 pm on Saturdays


Contact us to Open an Account

Need Assistance? Share your Details and we’ll get back to you