Frequently Asked Questions

POEMS ePIN Mailer

 I have successfully created my POEMS Password, but have forgotten my account number/password. What can I do?


Your account number will be indicated on the ePIN Mailer itself; please refer to the ePIN Mailer first sent to your registered email address. If you have forgotten your password after successfully creating it, please perform an Online Password Reset via https://www.poems.com.sg/new-poems-password-reset/.

For FAQs on Online Password Reset service, please refer to https://www.poems.com.sg/faq-lists/?id=24512.

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