Frequently Asked Questions


 Can I opt for a physical pin mailer instead of the POEMS ePIN Mailer?

Account holders who are eligible to receive the ePIN Mailer will not be able to opt for a physical pin mailer. If you are currently facing any difficulties activating your POEMS account via the POEMS ePIN Mailer, please call our hotline at 6531 1555 or visit us at any of our Phillip Investor Centres

Other faq that might help you

Did this answer your question?           

Still cannot get your problem solved?

Call our Customer Service at 6531 1555

Available from 8:30 am – 12.00 am on weekdays, 8:30 am – 1.00 pm on Saturdays

Contact us to Open an Account

Need Assistance? Share your Details and we’ll get back to you