Frequently Asked Questions
POEMS ePIN Mailer
Will I receive an ePIN or physical PIN mailer when opening a POEMS account online?
If you create your login password during the online account opening process (via Singpass or the online application form), you will not receive an ePIN or physical PIN mailer. An ePIN or physical PIN mailer will only be sent if the password is not created during the online application process.
Kindly take note that Joint account holders and B2B/Corporate entities will continue to receive physical pin mailers.
Other faq that might help you
- What is POEMS Electronic Pin Mailer (ePIN Mailer)?
- Can I opt for a physical pin mailer instead of the POEMS ePIN Mailer?
- I did not receive the One-Time Password (OTP) via SMS after several attempts. What can I do?
- The Online Security Portal has blocked my account due to multiple unsuccessful attempts. What can I do?
- I am currently overseas. Will I receive the ePIN Mailer or OTP?
- What is the validity of the SMS OTP after I have successfully answered the security questions on the Online Security Portal?
- Can I use a different email address for the ePIN?
- What if my mobile number is wrong or has not been updated in POEMS?
- When will I be able to receive my ePIN Mailer?
- I have not received my ePIN Mailer. What can I do?
- Is there a validity period for the ePIN Mailer before it expires?
- I have successfully created my POEMS Password, but have forgotten my account number/password. What can I do?
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