Frequently Asked Questions

POEMS Digital Token

 How do I deactivate the POEMS Digital Token?


You can deactivate the POEMS Digital Token with the following steps:
Step 1: Login to the Mobile App that you have set the POEMS digital token up to.
Step 2: Go to ‘Settings’
Step 3: Select ‘Manage Token’
Step 4: Press ‘X’ to deactivate selected device
Step 5: Read the Risk Awareness Statement (RAS)
Step 6: Tick on the checkbox to acknowledge the RAS
Step 7: Click ‘Proceed’

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