Frequently Asked Questions
Market Data & Rewards
What is Market Data & Rewards about?
How do I earn POEMS Reward points?
When will my POEMS Reward points be credited to my account?
How do I check and redeem my POEMS Reward points?
Why does my POEMS Reward points remain at 0 even though I have performed some trades?
Is there an expiry date to the POEMS Reward Points?
What can I redeem with my POEMS Reward Points?
What can I do if I have insufficient POEMS Reward points for redemption?
Can I redeem my POEMS Reward points from one account and use the reward in another account?
Can I transfer my POEMS Reward points from one account to another?
How long do I have to wait for my redemption/subscription to be active?
Are there any promotions for Live Prices?
Where can I find more information about the product I am interested in?
How do I subscribe or make payment for Market Data & Rewards?
What can I do if I have further questions regarding the Market Data & Rewards?
Why am I unable to redeem the eGift card?
I am a Cash Trading Account holder. How can I enjoy redeeming this eGift card?
When will I receive my eGift card?