Frequently Asked Questions

Market Data & Rewards

 Why does my POEMS Reward points remain at 0 even though I have performed some trades?

Please note that POEMS Reward points will only be credited into your account the next trading day after an equity trade is completed.

POEMS Reward points will only be awarded for equity trades done via POEMS 2.0, POEMS Mobile 2.0, POEMS Mobile 3 and POEMS Pro for both local (except trades done under Unit Share or Odd Lot) and selected foreign markets (NYSE, AMEX, NASDAQ, HKEx, SET, Bursa, TSE, LSE, SSE-A, SZSE-A).

Trades that were entered or assisted by your Trading Representative will not be entitled to POEMS Reward points.

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