Frequently Asked Questions

Market Data & Rewards

 Why does my reward points remain as 0 even though I have performed some trades?

Reward points will be credited into your account the next trading day after an equity trade is completed.

Please note that the reward points will only be awarded for equity trades done via POEMS 2.0, POEMS Mobile 2.0 and POEMS Pro on both local (except trades done under Unit Share) and selected foreign markets (NYSE, AMEX, NASDAQ, HKEx, SET, Bursa, SET, TSE, LSE, SSE-A, SZSE-A).

Trades that were keyed or assisted by your Trading Representative do not qualify for POEMS reward points.

Other faq that might help you

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