Frequently Asked Questions
Market Data & Rewards
Why am I not able to redeem Community Chest Donation vouchers?
This can happen for one of two reasons:
- Each Customer may only redeem 1 X $50 Community Chest Donation per month, you may have hit the maximum redemption value for the month.
- You have insufficient reward points for redemption.
Other faq that might help you
- What is Market Data & Rewards about?
- Why am I unable to redeem the $10 Ryde Voucher?
- Why am I unable to redeem the Ryde+ Subscription?
- Why have I not received my $10 Ryde voucher/ Ryde+ Subscription?
- How do I earn POEMS Reward points?
- When will my POEMS Reward points be credited to my account?
- How do I check and redeem my POEMS Reward points?
- Why does my POEMS Reward points remain at 0 even though I have performed some trades?
- Is there an expiry date to the POEMS Reward Points?
- What can I redeem with my POEMS Reward Points?
- What can I do if I have insufficient POEMS Reward points for redemption?
- Can I redeem my POEMS Reward points from one account and use the reward in another account?
- Can I transfer my POEMS Reward points from one account to another?
- How long do I have to wait for my redemption/subscription to be active?
- Are there any promotions for Live Prices?
- Where can I find more information about the product I am interested in?
- How do I subscribe or make payment for Market Data & Rewards?
- Why am I unable to redeem Shopee Vouchers?
- Why have I not received my Shopee vouchers?
- What can I do if I have further questions regarding the Market Data & Rewards?
- Why am I not able to redeem Community Chest Donation vouchers?
- Why have I not received my Community Chest Donation Confirmation email?
Did this answer your question?