Frequently Asked Questions

Market Data & Rewards

 How do I subscribe or make payment for Market Data & Rewards?

  • By POEMS Reward points
    1. In POEMS 2.0, click on the Market Data & Rewards tab, then click on the New Subscriptions subtab
    2. Select the product that you want to redeem by clicking on the checkbox next to it
    3. Select the number of months for subscription from the dropdown list (If applicable)
    4. Click on the ‘Submit’ button
    5. Review your redemption request
    6. Click the checkbox to confirm your email address (If applicable)
    7. Click on the "Confirm" button to complete your redemption

    Your Total Points Available will be deducted upon successful redemption. Kindly note that upon successful redemption, no amendment and/or refund requests can be made.

  • By Deduction from the available funds in a Ledger-Based POEMS Trading Account
    1. In POEMS 2.0, click on Acct Mgmt > Stocks > Online Forms on the left side menu
    2. Under the Withdrawal & Conversion, select Withdrawn Form and choose Market Data & Rewards (Cash Payment) option
    3. Select your desired product from the dropdown list*
    4. Click on the Submit button
    5. Review your withdrawal request
    6. Enter your ‘Password’ and click on the OK button to confirm your request

    * If the product you desire is not in the dropdown list, please select the Others – Please specify option.

    • Enter your desired product in the Description field
    • Enter the amount to withdraw in the Amount to be withdrawn field

    Withdrawal submissions before 10am will be processed by the next working day.

    Withdrawal submissions after 10am will be processed by the next two working days.

  • By Internet Bill Payment (For Cash Trading and Ledger-Based POEMS Trading Accounts)
    1. Login to your Internet Banking (POSB/DBS Bank, UOB Bank, OCBC Bank, Standard Chartered Bank & Maybank)
    2. Choose the Bill Payment option and select the Billing Organisation as PHILLIP SECURITIES PTE LTD
    3. Enter your 7 digit Trading Account number (Eg. trading account “123456”, to enter as “0123456”)


    For payments made via Internet Bill Payment: Please inform your Trading Representative once payment has been made, so that he/she make the necessary arrangements.

    For Live Prices (Non-Professional), you will be required to complete an Online Agreement Form after clicking the checkbox. For Live Prices (Professional), please click on the ‘Agreement’ link and complete the steps indicated. Please note that subscriber assume all liability declaring status as a Professional Investor or Non-Professional Investor and will be held accountable for all applicable penalties and/or the Exchange fees if declaration is incorrect.

    Kindly note that there will be no refund of the unused portion of the subscription fee should you wish to terminate any services prior to the expiry date of the subscription.

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This material is provided by Phillip Capital Management (S) Ltd (“PCM”) for general information only and does not constitute a recommendation, an offer to sell, or a solicitation of any offer to invest in any of the exchange-traded fund (“ETF”) or the unit trust (“Products”) mentioned herein. It does not have any regard to your specific investment objectives, financial situation and any of your particular needs. You should read the Prospectus and the accompanying Product Highlights Sheet (“PHS”) for key features, key risks and other important information of the Products and obtain advice from a financial adviser (“FA“) pursuant to a separate engagement before making a commitment to invest in the Products. In the event that you choose not to obtain advice from a FA, you should assess whether the Products are suitable for you before proceeding to invest. A copy of the Prospectus and PHS are available from PCM, any of its Participating Dealers (“PDs“) for the ETF, or any of its authorised distributors for the unit trust managed by PCM.  

An ETF is not like a typical unit trust as the units of the ETF (the “Units“) are to be listed and traded like any share on the Singapore Exchange Securities Trading Limited (“SGX-ST”). Listing on the SGX-ST does not guarantee a liquid market for the Units which may be traded at prices above or below its NAV or may be suspended or delisted. Investors may buy or sell the Units on SGX-ST when it is listed. Investors cannot create or redeem Units directly with PCM and have no rights to request PCM to redeem or purchase their Units. Creation and redemption of Units are through PDs if investors are clients of the PDs, who have no obligation to agree to create or redeem Units on behalf of any investor and may impose terms and conditions in connection with such creation or redemption orders. Please refer to the Prospectus of the ETF for more details.  

Investments are subject to investment risks including the possible loss of the principal amount invested. The purchase of a unit in a fund is not the same as placing your money on deposit with a bank or deposit-taking company. There is no guarantee as to the amount of capital invested or return received. The value of the units and the income accruing to the units may fall or rise. Past performance is not necessarily indicative of the future or likely performance of the Products. There can be no assurance that investment objectives will be achieved.  

Where applicable, fund(s) may invest in financial derivatives and/or participate in securities lending and repurchase transactions for the purpose of hedging and/or efficient portfolio management, subject to the relevant regulatory requirements. PCM reserves the discretion to determine if currency exposure should be hedged actively, passively or not at all, in the best interest of the Products.  

The regular dividend distributions, out of either income and/or capital, are not guaranteed and subject to PCM’s discretion. Past payout yields and payments do not represent future payout yields and payments. Such dividend distributions will reduce the available capital for reinvestment and may result in an immediate decrease in the net asset value (“NAV”) of the Products. Please refer to <> for more information in relation to the dividend distributions.  

The information provided herein may be obtained or compiled from public and/or third party sources that PCM has no reason to believe are unreliable. Any opinion or view herein is an expression of belief of the individual author or the indicated source (as applicable) only. PCM makes no representation or warranty that such information is accurate, complete, verified or should be relied upon as such. The information does not constitute, and should not be used as a substitute for tax, legal or investment advice.  

The information herein are not for any person in any jurisdiction or country where such distribution or availability for use would contravene any applicable law or regulation or would subject PCM to any registration or licensing requirement in such jurisdiction or country. The Products is not offered to U.S. Persons. PhillipCapital Group of Companies, including PCM, their affiliates and/or their officers, directors and/or employees may own or have positions in the Products. Any member of the PhillipCapital Group of Companies may have acted upon or used the information, analyses and opinions herein before they have been published. 

This advertisement has not been reviewed by the Monetary Authority of Singapore.  


Phillip Capital Management (S) Ltd (Co. Reg. No. 199905233W)  
250 North Bridge Road #06-00, Raffles City Tower ,Singapore 179101 
Tel: (65) 6230 8133 Fax: (65) 65383066