Frequently Asked Questions
Market Data & Rewards
How do I check and redeem my POEMS Reward points?
To check your POEMS Reward points –
- Login to POEMS 2.0 web
- Click on the Market Data & Rewards tab, then click on the New Subscriptions subtab
- The Total Points Available will be reflected on the bottom left corner
To redeem your POEMS Reward points –
- On POEMS 2.0, click on the Market Data & Rewards tab, then click on the New Subscriptions subtab
- Select the product that you want to redeem by clicking on the checkbox next to it
- Select the number of months to subscription from the dropdown list (If applicable)
- Click on the ‘Submit’ button below
- Review your redemption request
- Confirm your email address by clicking on the checkbox next to it (If applicable)
- Click on the ‘Confirm’ button to submit the redemption request
Your Total Points Available will be deducted upon successful redemption. Kindly note that upon successful redemption, no amendment and/or refund requests can be made.
For Live Prices (Non-Professional), you will be required to complete an Online Agreement Form after clicking on the checkbox. For Live Prices (Professional), please click on the ‘Agreement’ link and complete the steps indicated. Please note that the subscriber will assume all liability when declaring their status as a Professional Investor or Non-Professional Investor and will be held accountable for all applicable penalties and/or the Exchange fees if the declaration provided is incorrect.
Kindly note that there will be no refund of the unused portion of the subscription fee should you wish to terminate any services prior to the expiry date of the subscription.
Other faq that might help you
- What is Market Data & Rewards about?
- How do I earn POEMS Reward points?
- When will my POEMS Reward points be credited to my account?
- Why does my POEMS Reward points remain at 0 even though I have performed some trades?
- Is there an expiry date to the POEMS Reward Points?
- What can I redeem with my POEMS Reward Points?
- What can I do if I have insufficient POEMS Reward points for redemption?
- Can I redeem my POEMS Reward points from one account and use the reward in another account?
- Can I transfer my POEMS Reward points from one account to another?
- How long do I have to wait for my redemption/subscription to be active?
- Are there any promotions for Live Prices?
- Where can I find more information about the product I am interested in?
- How do I subscribe or make payment for Market Data & Rewards?
- What can I do if I have further questions regarding the Market Data & Rewards?
- Why am I not able to redeem Community Chest Donation vouchers?
- Why have I not received my Community Chest Donation Confirmation email?
- Why am I unable to redeem the eGift card?
- I am a Cash Trading Account holder. How can I enjoy redeeming this eGift card?
- When will I receive my eGift card?
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