Frequently Asked Questions
Market Data & Rewards
How do I check and redeem my reward points?
To check your POEMS Reward Points –
- Login to POEMS 2.0
- Click on Market Data & Rewards tab, then click on New Subscriptions subtab
- The Total Points Available is reflected on the bottom left corner
To redeem your POEMS Reward Points –
- In POEMS 2.0, click on Market Data & Rewards tab, then click on New Subscriptions subtab
- Select the product that you want to redeem by clicking on the checkbox next to it
- Select the number of months to subscribe from the dropdown list (if applicable)
- Click on ‘Submit’ button
- Review your redemption request
- Enter your ‘Password’ and click on ‘Confirm’ button to complete your redemption
Your Total Points Available will be deducted upon successful redemption. Kindly note that upon successful redemption, no amendment and/or refund requests will be entertained.
For Live Prices (Non-Professional), you will be required to complete an Agreement after clicking on the checkbox. For Live Prices (Professional), please click on the ‘Agreement’ link and complete the steps indicated. Please note that subscriber assumes all liability declaring status as a Professional Investor or Non-Professional Investor and will be held accountable for all applicable penalties and/or the Exchange fees if declaration is incorrect.
Kindly note that there shall be no refund of the unused portion of the subscription fee should you wish to terminate any services prior to the expiry date.
Other faq that might help you
- What is Market Data & Rewards about?
- How do I earn POEMS Reward Points?
- When will my reward points be credited?
- How do I check and redeem my reward points?
- Why does my reward points remain as 0 even though I have performed some trades?
- Is there an expiry date to the POEMS Reward Points?
- What can I redeem with my POEMS Reward Points?
- What can I do if I do not have sufficient reward points for redemption?
- Can I redeem the POEMS Reward Points from one account and use the reward in another POEMS account?
- Can I transfer the POEMS Reward Points from one account to another POEMS account?
- How long do I have to wait before my redemption/subscription is activated?
- Are there any promotions for Live Prices?
- Where can I find more information about the product I am interested in?
- How do I subscribe or make payment for Market Data & Rewards?
- Why am I unable to redeem Shopee Vouchers?
- Why have I not received my Shopee vouchers?
- What can I do if I have further questions on the Market Data & Rewards?
- Why am I not able to redeem Community Chest Donation vouchers?
- Why have I not received my Community Chest Donation Confirmation email?
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