Frequently Asked Questions

Market Data & Rewards

 How do I check and redeem my reward points?

To check your POEMS Reward Points –

  1. Login to POEMS 2.0
  2. Click on Market Data & Rewards tab, then click on New Subscriptions subtab
  3. The Total Points Available is reflected on the bottom left corner

To redeem your POEMS Reward Points –

  1. In POEMS 2.0, click on Market Data & Rewards tab, then click on New Subscriptions subtab
  2. Select the product that you want to redeem by clicking on the checkbox next to it
  3. Select the number of months to subscribe from the dropdown list (if applicable)
  4. Click on ‘Submit’ button
  5. Review your redemption request
  6. Enter your ‘Password’ and click on ‘Confirm’ button to complete your redemption

Your Total Points Available will be deducted upon successful redemption. Kindly note that upon successful redemption, no amendment and/or refund requests will be entertained.



For Live Prices (Non-Professional), you will be required to complete an Agreement after clicking on the checkbox. For Live Prices (Professional), please click on the ‘Agreement’ link and complete the steps indicated. Please note that subscriber assumes all liability declaring status as a Professional Investor or Non-Professional Investor and will be held accountable for all applicable penalties and/or the Exchange fees if declaration is incorrect.

Kindly note that there shall be no refund of the unused portion of the subscription fee should you wish to terminate any services prior to the expiry date.

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