Frequently Asked Questions

Market Data & Rewards

 When will I receive my eGift card?

The redemption link will be sent to your email address (registered to your POEMS account) within the next 10 working days (from the date of redemption on POEMS 2.0 Web). If you have yet to receive the voucher after 10 working days, kindly check your junk or spam folder.

IMPORTANT: Please ensure that the email address registered to your POEMS Account is accurate as there will be no re-issuance of eGift card or refund of POEMS Reward points allowed in instances where an incorrect email address is used.

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