Frequently Asked Questions
Market Data & Rewards
When will I receive my eGift card?
The redemption link will be sent to your email address (registered to your POEMS account) within the next 10 working days (from the date of redemption on POEMS 2.0 Web). If you have yet to receive the voucher after 10 working days, kindly check your junk or spam folder.
IMPORTANT: Please ensure that the email address registered to your POEMS Account is accurate as there will be no re-issuance of eGift card or refund of POEMS Reward points allowed in instances where an incorrect email address is used.
Other faq that might help you
- What is Market Data & Rewards about?
- How do I earn POEMS Reward points?
- When will my POEMS Reward points be credited to my account?
- How do I check and redeem my POEMS Reward points?
- Why does my POEMS Reward points remain at 0 even though I have performed some trades?
- Is there an expiry date to the POEMS Reward Points?
- What can I redeem with my POEMS Reward Points?
- What can I do if I have insufficient POEMS Reward points for redemption?
- Can I redeem my POEMS Reward points from one account and use the reward in another account?
- Can I transfer my POEMS Reward points from one account to another?
- How long do I have to wait for my redemption/subscription to be active?
- Are there any promotions for Live Prices?
- Where can I find more information about the product I am interested in?
- How do I subscribe or make payment for Market Data & Rewards?
- What can I do if I have further questions regarding the Market Data & Rewards?
- Why am I unable to redeem the eGift card?
- I am a Cash Trading Account holder. How can I enjoy redeeming this eGift card?
- When will I receive my eGift card?
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