Frequently Asked Questions

Market Data & Rewards

 How long do I have to wait before my redemption/subscription is activated?


All successful requests will be processed within the following timeline:
  • Activated within 2 working days: Live Prices, Services
  • Notified within 1 week: Seminars
  • Notified within 1 month or earlier: Courses, Magazines, Vouchers
For more information, kindly refer to the respective product information page.

Other faq that might help you



Did this answer your question?           

Still cannot get your problem solved?

Call our Customer Service at 6531 1555 | Available from 8:45 am - 12.00 am on weekdays