Frequently Asked Questions
What is the POEMS Reward Program?
How do I earn reward points?
What can I redeem with reward points?
When will my reward points be credited?
Is there an expiry date to the POEMS Reward Points?
|Points Earned on||Expiry Date|
|8 February 2017||30 June 2018|
|12 August 2017||30 September 2018|
|21 December 2017||31 December 2018|
|29 January 2018||31 March 2019|
How do I redeem and receive these rewards?
POEMS Reward Program will be based on an online redemption system. Your monthly and total available points will be reflected on both your current and new subscription screens. A deduction will be made on Total Available points upon successful redemption. No Request on amendments/ refund will be entertained upon successful redemption.
Click on "New Rewards Subscriptions" now to find out what is available for you!
How do I redeem the points that I have earned?
The redemption of POEMS Reward points is done online through POEMS 2.0.
- Login to your trading account via POEMS 2.0.
- Go to your Rewards widget.
- Click on ‘New Rewards Subscriptions’ and select the item that you want to redeem.
- Click ‘Submit New’ button to submit your item redemption order.
- Review the item redemption order and ensure that you have sufficient points for redemption upon checkout.
Note: Upon submission of the item redemption order, amendments/ refunds are not allowed.