Frequently Asked Questions
POEMS Rewards
What is POEMS Reward Program?
POEMS Reward Program is a loyalty program to thank you for being with us. Earn reward points as you trade with us on POEMS. The more you invest, the more reward points you will receive. Redeem your POEMS reward points with a selection of trading services and vouchers.
How do I earn reward points?
For every S$1 commission by trading via POEMS 2.0, POEMS Mobile 2.0 and POEMS Mercury on both local (except trades done under Unit Share) and selected foreign markets (NYSE, NYSE MKT LLC, NASDAQ, HKEx, SET, Bursa, SET, TSE, LSE, SSE-A, SZSE-A), you will be awarded 1 POEMS Reward point as appreciation for trading with POEMS.
What can I redeem?
We have a selection of trading services, magazines and vouchers for you to choose from. Click on "New Rewards Subscriptions" now to find out what is available for you!
When will my reward points be credited?
Reward points will be credited into your account the next trading day after a trade is completed.
Is there an expiry date to the POEMS Reward Points?
POEMS Reward Points have a validity period of at least one year from the date they are earned. Your points will expire at the end of every calendar quarter (March, June, September, December), one year from the date they are earned. Below is an example:
| Points Earned on | Expiry Date |
|---|---|
| 12 August 2016 | 30 September 2017 |
| 21 December 2016 | 31 December 2017 |
| 29 January 2017 | 31 March 2018 |
| 8 April 2017 | 30 June 2018 |
How do I redeem and receive these products?
POEMS Reward Program will be based on an online redemption system. Your monthly and total available points will be reflected on both your current and new subscription screens. A deduction will be made on Total Available points upon successful redemption. No Request on amendments/ refund will be entertained upon successful redemption.
Click on "New Rewards Subscriptions" now to find out what is available for you!
How do I redeem the points that I have earned?
The redemption of POEMS Reward points is done online through POEMS 2.0.
- Login to your trading account via POEMS 2.0.
- Go to your Rewards widget.
- Click on ‘New Rewards Subscriptions’ and select the item that you want to redeem.
- Click ‘Submit New’ button to submit your item redemption order.
- Review the item redemption order and ensure that you have sufficient points for redemption upon checkout.
Note: Upon submission of the item redemption order, amendments/ refunds are not allowed.
Who can I approach if I have further questions?
For all enquiries on the reward programme, please email to reward@phillip.com.sg.
