Frequently Asked Questions
Market Data & Rewards
How do I check and redeem my POEMS Reward points?
Subscribe to Market Data & Rewards* on POEMS 2.0
- Login to POEMS 2.0 --> Market Data & Rewards --> New Subscriptions
- Click on the Market Data & Rewards tab, then click on the New Subscriptions subtab
- Select the product that you want to redeem by clicking on the checkbox next to it
- Fill out any required subscription agreement forms and select your subscription duration if needed
- Click on the ‘Submit’ button
- Review your redemption request and, if required, tick the email/mailing address checkbox
- Click 'Confirm' to complete your redemption
Subscribe to Market Data on POEMS Mobile 3 App
- Login to POEMS Mobile 3 App --> “Me” tab --> Market Data --> New Subscription
- Select the subscription duration from the dropdown list (If applicable)
- Click ‘’Subscribe’’ on the desired product and select ‘’Point’’ as the Subscription Method
- Click ‘’Submit’’ and review your redemption request
- Click on the "Confirm" button to complete your redemption
Your Total Points Available will be deducted upon successful redemption. Please note that upon successful redemption, no amendment and/or refund requests can be made.
*Rewards redemption is only available on POEMS 2.0
Other faq that might help you
- How can I check my reward points balance and expiry date?
- How can I check my withdrawal transaction?
- What is Market Data & Rewards about?
- How do I earn POEMS Reward points?
- When will my POEMS Reward points be credited to my account?
- Why does my POEMS Reward points remain at 0 even though I have performed some trades?
- Is there an expiry date to the POEMS Reward Points?
- What can I redeem with my POEMS Reward Points?
- What can I do if I have insufficient POEMS Reward points for redemption?
- Can I redeem my POEMS Reward points from one account and use the reward in another account?
- Can I transfer my POEMS Reward points from one account to another?
- How long do I have to wait for my redemption/subscription to be active?
- Are there any promotions for Live Prices and Market Depth?
- Where can I find more information about the product I am interested in?
- How do I subscribe or make payment for Market Data & Rewards?
- What can I do if I have further questions regarding the Market Data & Rewards?
- Why am I not able to redeem Community Chest Donation vouchers?
- Why have I not received my Community Chest Donation Confirmation email?
- Why am I unable to redeem the E-Voucher/s?
- I am a Cash Trading Account holder. How can I enjoy redeeming this E-Vouchers?
- When will I receive my E-Voucher?
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