Frequently Asked Questions
Market Data & Rewards
Are there any promotions for Live Prices and Market Depth?
Yes! From now till 31 December 2025, eligible clients who are categorised as Non-Professional Investors are entitled to the following 12 Months FREE Real-Time Stock Prices:
- BURSA Live Price (Non-Pro) - 12 Months (U.P S$10.00)
- SET Live Price (Non-Pro) - 12 Months (U.P S$10.00)
- US Live Price (Non-Pro) - 12 Months (U.P S$20.00)
- US Options Live Price (Non-Pro) - 12 Months (U.P S$22.00)
From 8 Oct 2024 to 30 September 2025, customers can subscribe to the complimentary HKEX Live Price (View on POEMS Mobile App only).
Additionally, from now till 30 November 2026, eligible clients can enjoy the FREE SGX Enhanced Market Depth once opted in.
Terms & Conditions apply.
Please click in to the respective product link for more information.
Other faq that might help you
- How can I check my reward points balance and expiry date?
- How can I check my withdrawal transaction?
- What is Market Data & Rewards about?
- How do I earn POEMS Reward points?
- When will my POEMS Reward points be credited to my account?
- How do I check and redeem my POEMS Reward points?
- Why does my POEMS Reward points remain at 0 even though I have performed some trades?
- Is there an expiry date to the POEMS Reward Points?
- What can I redeem with my POEMS Reward Points?
- What can I do if I have insufficient POEMS Reward points for redemption?
- Can I redeem my POEMS Reward points from one account and use the reward in another account?
- Can I transfer my POEMS Reward points from one account to another?
- How long do I have to wait for my redemption/subscription to be active?
- Where can I find more information about the product I am interested in?
- How do I subscribe or make payment for Market Data & Rewards?
- What can I do if I have further questions regarding the Market Data & Rewards?
- Why am I not able to redeem Community Chest Donation vouchers?
- Why have I not received my Community Chest Donation Confirmation email?
- Why am I unable to redeem the E-Voucher/s?
- I am a Cash Trading Account holder. How can I enjoy redeeming this E-Vouchers?
- When will I receive my E-Voucher?
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