Frequently Asked Questions
Market Data & Rewards
What can I redeem with my POEMS Reward Points?
We have a selection of market data, trading services, magazines and vouchers for you to choose from. To view the latest products available for redemption, simply login to POEMS 2.0 web, click on Market Data & Rewards tab, then click on the New Subscriptions subtab.
Under POEMS Mobile 3, Market Data is available for redemption. Simply login to POEMS Mobile 3 app, click on “Market Data” icon under “Me” Tab, then click on the “New Subscriptions” subtab to view for the various Market Data available.
Other faq that might help you
- How can I check my reward points balance and expiry date?
- How can I check my withdrawal transaction?
- What is Market Data & Rewards about?
- How do I earn POEMS Reward points?
- When will my POEMS Reward points be credited to my account?
- How do I check and redeem my POEMS Reward points?
- Why does my POEMS Reward points remain at 0 even though I have performed some trades?
- Is there an expiry date to the POEMS Reward Points?
- What can I do if I have insufficient POEMS Reward points for redemption?
- Can I redeem my POEMS Reward points from one account and use the reward in another account?
- Can I transfer my POEMS Reward points from one account to another?
- How long do I have to wait for my redemption/subscription to be active?
- Are there any promotions for Live Prices and Market Depth?
- Where can I find more information about the product I am interested in?
- How do I subscribe or make payment for Market Data & Rewards?
- What can I do if I have further questions regarding the Market Data & Rewards?
- Why am I not able to redeem Community Chest Donation vouchers?
- Why have I not received my Community Chest Donation Confirmation email?
- Why am I unable to redeem the E-Voucher/s?
- I am a Cash Trading Account holder. How can I enjoy redeeming this E-Vouchers?
- When will I receive my E-Voucher?
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