Frequently Asked Questions
Market Data & Rewards
Where can I find more information about the product I am interested in?
POEMS 2.0
To find more information (i.e. Product Information, Terms & Conditions, Disclaimers etc.) regarding a particular product, please click on the respective product link in the Market Data and Rewards tab.

POEMS Mobile 3:
To find more information (i.e. Product Information, Terms & Conditions, Disclaimers etc.) regarding a particular product, please click on the respective product link in the “Me” Tab > “Market Data” --> “New Subscription” --> “More details” from various markets.

Other faq that might help you
- How can I check my reward points balance and expiry date?
- How can I check my withdrawal transaction?
- What is Market Data & Rewards about?
- How do I earn POEMS Reward points?
- When will my POEMS Reward points be credited to my account?
- How do I check and redeem my POEMS Reward points?
- Why does my POEMS Reward points remain at 0 even though I have performed some trades?
- Is there an expiry date to the POEMS Reward Points?
- What can I redeem with my POEMS Reward Points?
- What can I do if I have insufficient POEMS Reward points for redemption?
- Can I redeem my POEMS Reward points from one account and use the reward in another account?
- Can I transfer my POEMS Reward points from one account to another?
- How long do I have to wait for my redemption/subscription to be active?
- Are there any promotions for Live Prices and Market Depth?
- How do I subscribe or make payment for Market Data & Rewards?
- What can I do if I have further questions regarding the Market Data & Rewards?
- Why am I not able to redeem Community Chest Donation vouchers?
- Why have I not received my Community Chest Donation Confirmation email?
- Why am I unable to redeem the E-Voucher/s?
- I am a Cash Trading Account holder. How can I enjoy redeeming this E-Vouchers?
- When will I receive my E-Voucher?
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