Frequently Asked Questions
Products & Services
Bonds
Do I need to open a new Phillip account to invest in bonds?
Am I guaranteed to get the specific quantity of bonds that I placed an order for?
How does the settlement of Bond works?
What Is the relationship between Bond prices and Bond yields?
What are the factors to consider before investing in bonds?
How do I see the list of bonds eligible for bond financing?
How can I place a bond order?
Must I hold the bond until maturity?
Is the list of bonds on the website all Phillip had to offer?
How can I check the price for specific bonds?
What are the bonds that I can invest in?
How to make payment for the bond?
How do I receive my coupon payments?
How do I receive my proceeds after bond maturity?
What are the commission charges for wholesale Bond investing?
Do I need to be Accredited Investor to purchase bonds?
What are the Bond charges?
What is the minimum investment for Bonds?
Daily Leverage Certificates (DLCs)
Phillip SMART Portfolio (“SMART”)
What is SMART?
How does SMART work?
What is the minimum amount that I can invest via SMART Portfolio?
Why would I use SMART Portfolio versus doing it myself via an online trading platform?
Do I own the underlying funds and where are the assets being held at?
Who do I contact for assistance on SMART Portfolio?
Can I use CPF to subscribe for the SMART Portfolios?
How do I start my SMART Portfolio?
Stock Options
How are options classified?
How do I make sense of an option symbol?
What are the moneyness of options?
What are the Greeks in option trading?
What are the risks involved in trading options?
What happens after I've entered into an options position?
Are there any forms required prior to trading Options?
What are the eligible account types to trade Options?
How long is the approval process for Option Activation?
How do I read the Option Portfolio balance?
Why are Exercise/Assignment activities not shown on the same day of the e-statements?
What are some of the common reasons for order rejection?
How do I transfer funds into my Options Account? (Video Guide)
How do I transfer funds into my Options Account?
How do I transfer stocks into my Options Account? (Video Guide)
How do I transfer stocks into my Options Account?
Why is there a need to transfer funds/stocks prior to trading options?
Does POEMS support option strategies?
What are the supported platforms?
Is there US Pre-market Trading for options?
What are the tradable counters available for options?
What happens if the underlying share is delisted onto OTC?
Glossary
US Fractional Shares
What is the minimum order for US Fractional share orders?
What are the eligible order types to trade US Fractional Shares?
Where can I trade US Fractional shares?
What are the available types of accounts that are eligible to trade US Fractional shares?
Which are the POEMS trading platforms that US Fractional Shares are available to trade on?
What is the commission fee for US Fractional share?
How can I identify shares available for US Fractional trading?
How do I execute Dollar-based orders?
Who do I contact directly if I have any enquiries?
Singapore Depository Receipts
What is an SDR?
How does SDR work?
What overseas markets and instruments are SDR issued on?
Who can invest in SDR?
What are the benefits of investing in SDR?
How can I buy and sell SDR?
How are the prices of SDR determined?
Will I own the underlying securities?
How can I exchange my SDR for the underlying securities and vice versa?
What corporate action benefits will I be entitled to?
Where can I find corporate actions?
What are the tax implications of investing in SDR?
How can I convert Thai NVDR and HK NVDR to SDR?
How can I convert SDR to Thai NVDR and HK NVDR?
Can I invest in SDR with my CPF/SRS?
Can I trade SDR on Thai and Hong Kong holidays?
Stocks
Can I check the status of my orders if I place my orders with POEMS?
Can I increase my Trading Limit?
Conditions for Automatic Order Amalgamation
Do Phillip Securities provide tax claim services (tax relief at source or reclaim)?
How do I check my trading limit?
How do I settle my trades in a foreign currency (other than SGD)?
What are the steps to transfer foreign shares from another securities firm to Phillip Securities?
What happens if I fail to pay or contra my purchase by due date?
What is Cash in Lieu (CIL)?
What is the validity period for my European orders?
How can I sell through POEMS if I am holding physical certificates?
How long will it take for the physical certificates to be credited to your account?
How will I know when the physical certificate is credited?
What is a fractional share?
What will happen to the fractional shares acquired from corporate actions?
Recurring Plan
How do I set up a Recurring Plan?
What are the benefits and risks of a Recurring Plan?
What is the difference between Recurring Plan, Share Builders Plan and Unit Trust Regular Savings Plan?
Which type of Stocks and ETFs are suitable for Recurring Plan?
Which account types are eligible for Recurring Plan?
What is the minimum value that I can place for an order from Recurring Plan?
What price will be submitted for the orders of Recurring Plan?
What are the different intervals available for Recurring Plan?
Is Recurring Plan available for both buy and sell orders?
What are the charges for orders done under Recurring Plan?
What currencies can I use to settle the orders that are executed from Recurring Plan?
How can I settle my executed orders?
What is an example of a Recurring Plan?
What if I do not have sufficient funds in my account when payment for an order from my Recurring Plan is due?
Can I cancel my Recurring Plan anytime?
Will there be any additional charges for cancelling my Recurring Plan?
Why was my Recurring Plan order rejected?
What is the arrangement if there are any corporate actions or dividend?
Excess Funds Management Facility (SMART Park)
What is SMART Park?
What are Money Market Funds?
Who is SMART Park suitable for?
What currencies is SMART Park available in?
How do I opt in to SMART Park?
How do I deposit money into SMART Park?
How can the cash be utilised?
How is the return derived? How do I see how much I have earned from SMART Park?
Is there a minimum balance to maintain in SMART Park?
Are there any charges or fees imposed for SMART Park?
Is this available for all POEMS Accounts?
CFD
How do I open a CFD account if I have an existing POEMS account?
How do I open a CFD account if I am a new customer?
How long does it take to open a Phillip CFD account?
How do I know if my CFD application is approved?
Can I have more than one CFD account?
Are there any maintenance fees for the CFD account?
What is Amalgamation?
Do I have to go through the Customer Knowledge Assessment (CKA) to trade CFDs?
What happens if I do not meet the CKA (CFD) criteria?
How can I reach the CFD team for CFD Enquiries?
How do I deposit money into my CFD account?
How do I withdraw money from POEMS CFD MT5 account to POEMS CFD account?
How do I convert the currency of funds in my CFD account?
My CFD account is suspended. What should I do?
How should I proceed after completing the E-learning for CKA (CFD)?
How do I open an POEMS CFD MT5 account?
How do I install POEMS CFD MT5 on Desktop and Mobile?
How do I reset a POEMS CFD MT5 password?
How do I deposit money into my POEMS CFD MT5 account?
What currencies can I deposit into my POEMS CFD MT5 account?
How do I open a POEMS CFD MT5 demo account?
How do I know if my demo account is successfully opened?
How do I login to my demo account?
Securities Advisory Service
Where can I get the Securities Advisory Service Information Sheet?
What is an Securities Advisory Service?
Who might find this service useful?
Who can apply to start this service?
How do I open an account?
What is the account type that will be opened for me?
How much do I need to start and what are the fees?
How do I view my holdings?
Can I use the same account to perform online trades on my own?
Can I invest using CPF/SRS monies for this service?
Unit Trust with POEMS
How do I make payment for my Unit Trust purchases?
When do I have to make payment after a purchase?
What are the Fees and Charges?
When will my unit trust orders be transacted?
If I place an order to buy/sell a Unit Trust submitted before 3pm, when will I know the price/NAV of the transaction?
What may be the possible causes for a delay in the update of price/NAV for a fund?
When will I receive my money after I have sold my Unit Trust holdings?
How many Unit Trust are available on POEMS?
How do I transfer-in my holdings maintained with other distributors or banks?
How do I opt-in for SMART Park (Excess Funds Management Facility) and invest in Phillip Money Market Fund?
How are the Total Returns of funds derived?
What do (Acc), (Dis) and (H) mean in fund names?
Will I receive dividends?
Who can invest in unit trusts?
Can a CPF investment be converted into a Cash investment?
What is Customer Knowledge Assessment (CKA) and how does it affect me?
What is Supplementary Retirement Scheme (SRS)?
What is a CPF Investment Administrator (CPFIA)?
What is CPFIS Self-Awareness Questionnaire (SAQ)?
How can I trade Unit Trust online?
What is a Unit Trust Regular Savings Plan (RSP)?
How do I apply for Unit Trust RSP and when will my Unit Trust RSP be effective?
How do I apply for GIRO?
How long will it take for my GIRO linkage to be approved?
How can I start my Unit Trust RSP first while my GIRO linkage is pending for approval?
How will I be informed of the status of my Unit Trust RSP GIRO application?
Is an initial investment required before I can subscribe to Unit Trust RSP?
When will the Unit Trust RSP investment amount be deducted?
What will happen if I have insufficient money in my bank/CPF account for GIRO deductions for RSP?
What will happen to my unit holdings after my Unit Trust RSP GIRO payments have been stopped?
Can my Unit Trust RSP be settled in non-SGD currency?
What are the Sales Charges for Unit Trust RSP?
Is there any lock-in period for Unit Trust RSP?
How do I make amendments on my Unit Trust RSP?
When will my Unit Trust RSP amendments and/or terminations be effective?
How can I terminate my Unit Trust RSP?
Will my Unit Trust RSP be terminated automatically when I make a full redemption of my holdings?
What will happen if my Unit Trust RSP fund is temporarily suspended or closed to subscriptions?
Who can I contact if I would like to enquire about Unit Trust or Unit Trust RSP matters?
Securities Borrowing
What are the key advantages of using SBL facilities as opposed to other short selling tools?
How do I open a SBL account with Phillip Securities?
Do I have to sell through Phillip Securities after I have borrowed the securities from Phillip Securities?
How many times can I leverage my capital using Phillip Securities' SBL facilities?
How do I perform a short trade?
Can I sell directly to the highest bidder (highest buyer's price) using SBL facilities?
Do I need to put in any collateral after I have sold the securities?
How do I compute the value of collateral required (initial margin & maintenance margin) for the securities I borrowed?
What are the securities available for borrowing?
What happens if the securities that I have sold have corporate actions such as dividend distributions, bonus issues or rights issues?
What do I need to take note of when I intend to short sell the securities during a corporate action entitlement (dividend / bonus / rights) period but only buy back after the ex-date?
After I have bought back the securities, do I have to return them?
What happens if there is a recall of the loaned securities?
How is a margin call computed?
How do I satisfy a margin call?
Is there a maximum period I can borrow the securities?
Is there a minimum period I can borrow the securities?
Can I withdraw the securities borrowed?
Can I withdraw the cash / securities collateral?
What will be the charges incurred for a SBL loan?
Are there any other relevant charges?
Do I get paid on credit cash balance in my account?
How does a SBL transaction work?
Do I have to disclose my Short Selling positions?
Securities Lending
Who can participate in Securities Lending?
How can I participate as an eligible lender?
Can I lend securities that are bought using my CPF investment account?
How do I check if my securities are eligible for lending?
Is there a minimum quantity of each security I need to have to be eligible?
How long will my securities be lent out for?
How do I know which securities I have lent?
What is the lending rate I will receive for lending my securities?
How is the lending fee computed?
How will the lending fee be paid?
Can I sell my securities even if they are lent out?
Can I recall my loaned securities?
Will I still be entitled to corporate actions such as dividends, bonus securities and rights issues?
Can I use my SBL account to buy securities?
What are the risks to a lender?
Do I need to notify changes in my shareholding according to the requirements in the Companies Act and Securities and Futures Act, if I am a substantial shareholder participating in securities lending?
What are the tax implications of securities lending?
How do I opt-out of Securities Lending?
IPO Financing
What is IPO?
What is IPO Financing?
What are the risks involved in IPO financing?
Who is eligible to apply for IPO Financing?
Does IPO Financing allow joint application?
How do I participate in IPO Financing?
Is there a minimum IPO financing application amount?
If I have applied through Internet banking/ATM, Could I apply for more shares through IPO Financing?
When is the last day to apply for IPO Financing?
How much can I borrow for the IPO Financing?
I have an existing trading account with Phillip Securities, can I use the account to apply for IPO Financing?
Will I get the full allocation of what I applied for?
How would I know how many shares I was allocated?
Will I be receiving a confirmation statement?
Do I have to pay the principal loan plus interests immediately upon successful IPO allotment?
When will the need for the maintenance of margin ratio commence?
What happens if I am not allotted with the full IPO subscribed for?
How do I deposit the down payment?
How much is the initial capital required to apply for IPO shares through IPO Financing?
How much should I pay after the allocation is confirmed?
What is the interest rate and when will the interest rate be charged?
What is the handling fee for IPO Financing?
Who can I contact for more detailed information with regards to IPO Financing?
Share Builders Plan (SBP)
Information Sheet
What is Share Builders Plan (SBP)?
What is dollar-cost-averaging method of investment?
How do I apply for Share Builders Plan (SBP)?
Can I apply for SBP through POEMS online?
Who is eligible to apply for SBP?
Does SBP allow joint application?
Can I e-Sign the physical GIRO Form or submit a softcopy instead?
What supporting documents should I prepare for application for Junior Share Builders Plan?
What is the minimum amount that I have to invest?
Can I choose the shares that I want to invest in?
What are the counters available?
How do I indicate the share counters that I want to invest in?
What is preferred counter?
How would I know how many shares I have?
Can I submit the GIRO application to the bank for approval first, and then submit the SBP application afterwards?
Can I submit the SBP application form without submitting the GIRO application at the same time?
Can I amend the investment instruction?
Can I temporarily suspend the SBP?
How can I re-activate my SBP after it is suspended?
What will happen if my SBP is suspended?
If I want to terminate my account, what will happen to my SBP shareholdings?
How do I pay for my investment?
Can I use CPF or SRS for SBP?
Who are the participating banks for this Inter-bank GIRO facility?
How long does it take for my Interbank GIRO Account to be linked with my SBP?
What if I do not have enough funds in my bank account?
Can I change my Interbank GIRO Account for my SBP?
Can I top-up cash or request a deduction from my Poems Trading account for investment instructions?
When and how are the purchases executed?
How are the shares allocated to me?
How is the SBP handling fee deducted?
Will my monthly/quarterly GIRO be invested fully?
How are the excess funds in my SBP Account being handled?
Can I put the excess funds from the SBP into the Money Market Fund (MMF)?
How do I sell my shares?
How can I get the proceeds from selling the shares?
How do I use the self-tag function for the sell SBP option after completing the order?
How can I check if SBP liquidation has been successful?
Can I transfer my SBP shareholdings to my own CDP Account?
What are the charges involved?
How will my handling fees be calculated?
How do I withdraw idle cash out from my SBP cash ledger balance?
Will I be entitled to the dividend payment?
What about bonus issue and capital distribution?
Will I receive entitlements to a rights issue?
Am I able to subscribe for the rights issues allocated to me?
Am I able to opt for Scrip Dividends under Scrip Dividends Scheme (SDS)?
What are the payment methods for subscribing to a rights issue?
What if the share counter that I am buying is suspended / halted on the execution day?
Does a minor holding US citizenship qualify to apply for the Junior Share Builders Plan?
Who can I contact for more detailed information with regards to SBP?
SBP Forms